Below is a summary of the terms and conditions of booking. Full details can be downloaded with our Booking form on the Bookings page.
Inclusions and Exclusions
Accommodation, transportation, guiding, activities, meals, drinks
and domestic flights where specifically indicated in the itineraries,
and NZ Goods & Services Tax are included. International or
Domestic air travel to connect with the tour, items of a personal
nature, airport taxes are not included in the tour costs and
are your own responsibility. It is your responsibility to comply
with all passport, visa and vaccination requirements. Creative Adventures reserves the right to alter tour prices without notice
because of exchange rate fluctuations, new or increased government
charges, taxes or other increased costs. If we are forced to
increase the tour price after your booking is confirmed, and
you find the increased cost to be unacceptable you will be entitled
to cancel your holiday with a full refund of all moneys paid.
All prices are guaranteed upon receipt of full payment by Creative Adventures.
Reservations and Payments
A non-refundable deposit of or US$500 or UK£300 per person is
required to confirm your booking. Failure to pay the deposit within
14 days of booking may result in cancellation. Full and final payment
for the tour and any extra services must be received by Creative Adventures no later than 60 days prior to the tour start date.
We will send a reminder well in advance. We reserve the right to
cancel bookings if full payment is not received by this date. Bookings
made within 60 days of the tour start date must be paid in full
before your booking is confirmed.
Cancellations and Refunds
Should you find it necessary to cancel your booking the following
charges shall apply:
- More than 60 days prior to the tour start date your deposit
shall be forfeited.
- Between 60-30 days prior to the tour start date 75% of the
total tour price shall be forfeited. Any extra services shall
be cancelled and refunded if possible.
- Less than 30 days prior to the tour start date no refund is
due.
We will endeavour to resell your tour places and, if possible,
a greater refund will gladly be provided. Once the tour has commenced
no refund will be paid for any part of the tour including any accommodation
or other inclusions not utilised.
Travel Insurance
We recommend you purchase comprehensive travel insurance that covers
flights, tour cancellation charges, loss or damage of personal
belongings, ill health and medical expenses and any other unforeseen
insurable events.
Health, Fitness and Privacy
All passengers must read the itinerary descriptions and other information
available and warrant that they are reasonably fit and healthy
to participate in the activities as described without personal
assistance. Creative Adventures will provide your personal health,
diet and medical information as necessary only to the NZ companies
whose services are included in the tour (e.g. activity operators) to ensure that risks
to your health and safety are minimised. Other than this, Creative Adventures will not share or sell your personal information
to any outside organisations or companies unless required to
do so by New Zealand law.
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Creative Adventures New Zealand
Email: info@creativeadventuresnz.com
Phone: +64(0)3-218-7581
Fax: +64(0)3-218-7581
18 Lees Street, Gladstone, Invercargill 9810, Southland, New Zealand
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